> For the complete documentation index, see [llms.txt](https://legal.joinsmiley.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.joinsmiley.com/legal-docs/privacy-policy.md). # Privacy Policy 1. **Introduction** Thank you for visiting Joinsmiley.com. Please read our Terms of Service and this Privacy Policy carefully as you must agree to both documents in order to have permission to use our Service. 2. **Definitions** Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found in this document: "Joinsmiley.com" refers to our company, known as "Smiley Science Lab Inc."; our Site; our Service; or a combination of all or some of the preceding definitions, depending on the context in which the word is used; "Smiley" refers to the product that we provide for our customers. "Service" refers to the services that we provide through our Site, including our customer insight services and our Site itself; "Site" refers to our website, [www.Joinsmiley.com](http://www.Joinsmiley.com); "User" refers to anyone who uses our Service, including general visitors to our Site; "You" refers to you, the person who is governed by this Privacy Policy. "Business partners" refer to business owners who use our paid services. 3. **Information we collect** We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey. You may be asked to enter your: name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. 4. **Use of information we collect** Any of the information we collect from you may be used in one of the following ways: *To personalize your experience*: Your information helps us to better respond to your individual needs. We present the responses from your customers as well as personal data you provide us when you access our service. *To improve our web/mobile apps*: We continually strive to improve our website offerings based on the information and feedback we receive from you. *To improve customer service*: Your information helps us to more effectively respond to your customer service requests and support needs. *To administer a contest, promotion, survey or other site feature* We may reach out from time to time with questions for you about your use of Smiley. We may also run contests which you may be eligible for which we will contact you about. 5. **Text Messages** We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. When you provide your phone number to our business partners, they may send you periodic text messages through an automatic telephone dialing system. These may include marketing text messages, as well as operational messages about features and updates to their Services. You may unsubscribe from their text messages by texting STOP in response to a message, or by following the instructions contained in the message. 6. **Information protection** We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. 7. **Mobile Information & SMS Data**\ Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, including but not limited to subcontractors, for their own marketing or promotional purposes. 8. **Technical Infrastructure and Data Integrity** Joinsmiley.com does not sell, trade, or transfer your personally identifiable information to outside parties. We utilize trusted technical service providers strictly as sub-processors to facilitate our infrastructure (e.g., hosting and payment processing). The following technical integrations are used within our platform: -Google Analytics (Traffic monitoring) -Twilio (SMS/Voice delivery infrastructure) -Mailchimp (Email delivery) -Mixpanel (Performance tracking) -Stripe (Secure payment processing) 9. **Childrens Online Privacy Protection Act** We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. 10. **HIPAA Business Associate Agreement** Smiley does not support HIPAA compliance. If you are subject to HIPAA as a Covered Entity or Business Associate (as defined in HIPAA) and use the Services in a manner that causes us to create, receive, maintain, or transmit Protected Health Information on your behalf, then you agree to the HIPAA Business Associate Agreement (“HIPAA BAA”). 11. **Your consent** By using our site, you consent to our Privacy Policy. Should you have any question about our privacy policy, you may contact us using the information below. Email us at:\ [hello at joinsmiley dot com](mailto:hello@joinsmiley.com).\ \ Visit us at:\ Smiley Science Lab Inc.\ 9040 Telstar Ave., Ste 135\ El Monte CA 91731\ USA --- # Agent Instructions This documentation is published with GitBook. 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